TSC Telecommunications Engineer (Montevideo)

Company Description  :

OmniAccess is a leading managed service provider of premium connectivity, networking and cyber solutions. We cater services for superyachts, boutique cruise and research vessels, with a very strong commitment to service quality & availability. As part of our integral end-to end solutions, we design, implement and support onboard IT networks, bandwidth management tools and cyber security services, all aimed at providing our clients with premium digital solutions and the best possible user experience.

In 2018, OmniAccess joined forces with the Marlink Group. Marlink is a managed service provider and global leader in remote ICT solutions with annual revenues surpassing $800 million and 1,500 employees operating in more than 30 countries.

Wherever our customers are in the world, we deliver them possibilities to work smarter and to operate more effectively, more safely, more sustainably - without the limitations of technology.

With our possibility platform, we enable a comprehensive suite of end-to-end managed solutions (Connectivity, Network, Cyber Security, Cloud & IT, IoT & Apps), supported by professional services, unmatched global operations and delivery capabilities and local support teams.

As a global company with a local focus, we help make tomorrow’s possibilities today’s realities.

This strategic partnership has enabled us to expand our reach and capabilities, offering our clients an even broader range of innovative digital solutions and unparalleled support.

At OmniAccess, our vision is bold and clear : to deliver possibilities anywhere, empower innovation everywhere, and shape the future of maritime digital solutions. The Technical Support Centre consists in an international team located around the world providing 24 / 7 support to address all enquiries as well as resolve any requests from our clients.

Job Summary :

As a member of the TSC Tier 1 team, you will be the first level of support and responsible for managing client incidents and requests received via email, chat, and phone calls.

You will also oversee the monitoring, analysis, and remote troubleshooting of the wide OmniAccess service catalogue, which includes areas such as :

• Specific VSAT / RF / Satellite matters
• Onboard antennas and WAN devices
• OmniAccess proprietary services and equipment
• IP / LAN and Firewalls
• VOIP
• WAN management

Tier 1 engineers have several key responsibilities, including :

From our main Teleport site in Palma de Mallorca, you will have access to an extensive IT and monitoring infrastructure, including advanced Remote Access and reporting systems, as well as analysis tools.

The team will operate in shifts according to a round-the-clock roster.

REQUISITOS MÍNIMOS

Minimum Requirements :

Desired Requirements :

We offer :

A culture that values open communication, innovation, and teamwork.

OmniAccess, as part of the Marlink Group, is an equal opportunity employer determined to build a diverse and inclusive workplace. We are committed to ensuring that all individuals are treated with dignity and respect, and that everyone—regardless of race, ethnicity, gender, gender identity or expression, sexual orientation, age, religion, disability, or any other legally protected status—has fair and equal access to opportunities for growth, development, and success.

We are also dedicated to upholding fairness and objectivity throughout our recruitment process. All hiring decisions are based solely on qualifications, relevant experience, and alignment with the requirements of the role, ensuring a transparent and merit-based selection for every candidate.