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Technical Account Manager - 25040701
Remotely TalentsUruguay, UYHace 29 días
Descripción del trabajo3+ years of experience in a Technical Account Manager, Solutions Engineer, Implementation Engineer, or similar client-facing technical role Practical experience with major eCommerce platforms such as Shopify, BigCommerce, WooCommerce, Magento, or similar Strong understanding of web technologies, including APIs (REST / GraphQL), webhooks, and data integration workflows Familiarity with payment gateways, checkout flows, inventory systems, or fulfillment solutions is a strong advantage Working knowledge of basic coding or scripting languages (e.g., JavaScript, Python, SQL) is a plus Excellent communication skills—able to clearly explain technical concepts to both technical and non-technical audiences Proactive, detail-oriented, and solutions-driven, with a strong sense of ownership Previous experience working in a fast-paced, customer-facing SaaS environment Type of employment : Permanent, Fully remote, Flexible hours Collaboration contract : B2B Paid Vacation days : 10 PTO plus USA National Bank holidays Professional Growth : Opportunities for professional development and career advancement. Collaborative Environment : A supportive and dynamic team culture.
Position Summary
We’re looking for a Technical Account Manager (TAM) with a solid technical foundation and a passion for eCommerce to join our growing team. In this role, you’ll act as a strategic partner to our merchant clients—helping them integrate with our SaaS platform, solve technical challenges, and unlock new opportunities for growth.
You’ll take ownership of onboarding, provide expert guidance throughout the customer journey, and ensure a smooth, high-quality experience that builds long-term relationships. If you’re someone who enjoys translating technical know-how into real business value, this is the role for you.
Key Responsibilities
- Act as the primary technical point of contact for eCommerce merchants throughout onboarding and ongoing partnership.
- Lead merchants through end-to-end technical integration—including API configuration, platform setup, third-party app connections, and storefront implementation.
- Conduct technical discovery sessions to understand merchant workflows, systems, and unique business use cases.
- Troubleshoot and resolve integration issues, collaborating closely with internal teams such as Support, Product, and Engineering.Partner with Customer Success Managers to deliver a seamless, unified merchant experience and help clients achieve their desired outcomes.
- Deliver tailored training and technical walkthroughs for various merchant teams, including developers, operations, and technical stakeholders.
- Maintain accurate and detailed technical documentation for each merchant, including setup processes, integration notes, and troubleshooting logs.
- Represent the voice of the customer in technical discussions, advocating for merchant needs and providing input into product development and roadmap planning.
- Stay up to date with the latest in eCommerce technology, tools, and best practices to provide proactive guidance and strategic recommendations to clients.
Required qualifications
What we offer