Customer Service Representative

Job Description

Provide product / service information by answering questions and offering assistance.

Maintain database by entering and verifying information and updating contact log.

Build a strong relationship / trust with customers by understanding the customer requirements

and suggesting the right product to the Customers.

Follow communication “scripts” when handling different topics.

Identify customer needs, clarify information, research every issue, and provide solutions

and / or alternatives.

Seize opportunities to upsell products when they arise.

Minimum Required Qualifications

Advanced written and spoken English