Technical Support ERP- Portuguese speaker

Our onboarding experience builds well-rounded individuals by providing opportunities to develop business acumen and technical skillsets while learning first-hand how to improve our customers’ businesses as an advocate to their technical needs; thereby gaining valuable experience across multiple business environments before entry into the Support Organization.

After onboarding, you’ll utilize your experience to progress your career with NetSuite. We cultivate the professional development of our team members while inspiring a culture of collaboration, inclusiveness, community development and commitment to NetSuite’s future. As you find success in your role, Associate Technical Support Engineer , can continue to shape their career and progress into different positions within the NetSuite Organization.

Together we Learn, Grow, Thrive, and Inspire!

What to Expect :

As an Associate Technical Support Engineer , you will…

• Serve as the primary liaison between Oracle NetSuite and customers (., Accounting / IT staff & leaders) to respond to their questions about the Order to Cash and Procure to Pay process (., sales, purchasing, invoicing, payment) Facilitate customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues
• Provide support to customers who contact the Oracle Solution Center and maintain high level of customer satisfaction while meeting guidelines (mostly through electronic means).
• Work with general guidance from senior support engineers and management and, in some areas, may work independently. Solutions often take time to develop through research, collaboration, or problem replication.

Who You Are :

What’s In It for You :

An opportunity to start building a long-term career with a global tech leader with on-the-job training, resources, and mentorship.

An opportunity to learn directly from experts in the tech field through a coaching and mentoring program which pairs you with an experienced Support Engineer.

Career growth options that support your skills and passions.

Competitive salary and benefits.

Career Level - IC1

Career Level - IC1