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Tiempoindefinido Empleos en Pocitos, montevideo
IVR & Dialer Systems Specialist
SOFTGIC S.A.S.Pocitos, MO, uy- Nueva oferta
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Job Description
We are seeking a top candidate to join our team as IVR & Dialer Systems Specialist
Compensation :
USD 1K - 1.25K / month.
Location :
Remote (for Colombia, Argentina, Brasil, Uruguay, Chile, Bolivia, Ecuador, and Perú residents)
Mission of Softgic :
In Softgic S.A.S. we work for the digital and cognitive transformation of our clients, aware that quality is an essential factor for us, we incorporate the following principles into our policy :
- Deliver quality products and services.
- Achieve the satisfaction of our internal and external clients.
- Encourage in our team the importance of training to grow professionally and personally through development plans.
- Comply with the applicable legal and regulatory requirements.
- Promote continuous improvement of the quality management system.
What makes you a strong candidate :
Responsibilities and more :
Key Responsibilities :
Requirements
Preferred Qualifications :
Benefits
Requirements
1–2 years of experience with TCN, NICE, or LiveVox contact center systems. Solid understanding of SQL for data extraction and troubleshooting. Strong problem-solving and analytical skills. Experience working in a technical support or system configuration role. Basic understanding of call center operations. Preferred Qualifications : Associate or Bachelor’s degree in Computer Science, Engineering, Telecommunications, or related field. Previous experience in a call center environment. Familiarity with financial services and regulatory frameworks.